thomas fitzgerald.net

I was sitting at home the other night, cup of tea in one hand remote in the other looking forward to a night of hilarity with Jon Stewart’s Daily Show and the “Mid Term Mid-Tacular” on more4, when seconds after the programme started, the screen shutters and goes black. NTL’s digital service in Dublin is flaky at the best of times so I figured it would be back on shortly. 2 minutes later and there was still nothing. So I switched channels, and they were all black. Then I checked the analogue service and that was down too.

“Dammit”, I thought, “must be a cable fault”

So I searched for my bill to find the customer support service number and gave them a call. Now, you’re probably thinking to yourself, “he must have had a bad experience with some technician over the phone”, or “they were rude to him, that’s why he’s writing”

Nope.

It seems NTL has no technical support after 8pm. I was greeted by a nice if somewhat blunt voice telling me that office hours were from 8am to 8pm.

What the hell? So, let me get this straight, after 8pm, when most people are watching television, and most faults are likely to occur because of the increased drain on the system, that’s when you all decide to go home. What kind of crap is that?